OUR PRIVACY POLICY

We are committed to protecting your privacy!

Your personal details are safe with William Veterinary Surgeons as we are totally committed to protecting your privacy.

EMAIL ADDRESSES

We do not exchange, sell, rent or give away your email address or any other details to other companies.

CONTACT FORMS

We hold details on our computers relating to the information you provide us with on our contact forms / via email. We do this in order to reply to your enquiry.

If you do not want us to keep any of your details on file please advise us.

COOKIES

Our website uses cookies to track visits to our website.  We do not collect any personally identifiable information whatsoever.

TERMS AND CONDITIONS

This document details our Practice Terms and Conditions. By accepting our services and/or purchase of goods you are contractually agreeing to Williams Veterinary Surgeons Terms of Business as printed below.

FEES

All fees, consumables and drug charges are subject to VAT at the current rate.
Professional fee levels are determined by the time spent on a case and according to the drugs, resources, materials and consumables used. Details of our fees are available on request and a detailed invoice is generated and issued.

Whenever possible we can give you an estimate of the costs (not quotation) of treatment but this will only be approximate as variations and complications may arise resulting in further costs incurred.

Out of hours fees are charged when a Veterinary Surgeon is called to attend your animal(s) outside the normal surgery hours.

Normal Surgery Hours are: Monday – Friday 8.30 am – 5.00 pm (evening surgery available on Monday/Tuesday/Wednesday)
Saturday 8.30 am – 12.30 pm

There are occasions when we incur costs on your behalf, such as tests performed at specialist Laboratories and these will be invoiced to you.
In giving instructions, either in person or by your agent, for an animal to be treated, you will be responsible for our charges.

PAYMENT TERMS

Professional fee levels are determined by the time spent on a case, drugs, resources, materials and consumables used. Detailed invoice is generated and issued for every consultation, procedure or transaction.

PAYMENT OF INVOICES

Small Animal Accounts – Accounts are due for settlement at the end of the consultation, the discharge of your pet or upon collection of drugs/diets.
Farm Accounts - Payment of invoices is due in full within 28 days of the date of invoice.
Equine Accounts - Payment of invoices is due upon receipt of invoice.
Overdue accounts, after due notice to you, will be referred to our debt collector if satisfactory repayment arrangements have not be made with ourselves and all costs incurred will be passed to you.

Any cheque which you issue which is returned unpaid, any credit/debit card payment not honoured and any cash tendered that is found to be counterfeit will result in your account being restored to the original amount together with any fees incurred in the process.
Failure to comply with payment terms may result in you no longer being able to have credit facilities with the Practice so all treatments will then have to be paid for at every supply of goods and services or the complete withdrawal of our services.

TERMS AND CONDITIONS

New Clients – To complete and sign our registration form.
Methods of Payment
We accept Cash, Debit Card, Credit Card, Cheques or Bank Transfer. We can provide you with banking details for you to make electronic payment through Internet Banking.

DISPUTES

Any dispute with service presented must be put in writing to the Practice Manager within 5 days of receiving the invoice. Where any dispute is not proven as a result the payment is late, then overdue accounts procedure will become effective. Therefore clients are always advised to settle their account on time, and if there is a dispute this payment being made without prejudice.

COMPLAINTS AND STANDARDS

We hope that you never feel the need to complain about the standard of service received from Williams Veterinary Surgeons. However, if you feel that there is something you wish to complain about, please direct your comments in the first instance to the Practice Manager.
Instructions

In certain situations we understand that requests will be made by persons acting as your agent, such as farm manager, stable manager or stable owner. We will assume, unless advised in writing by yourself, that they have your authority and are acting in your interest and on your behalf.

It is the client’s responsibility to keep their account update with current details.

TERMINATION OF SERVICE

You can ask us to stop treatment of your animal(s) at any time likewise we can stop treatment if you do not accept our advice, failure to pay your account within 28 day period or if we are prohibited by law from doing any further work

MEDICATIONS AND PRESCRIPTIONS

Prescriptions are available from this Practice. There is a fee charge for a written prescription (including VAT).

We can only prescribe medications for animals that are registered with our Practice and have already been treated and/or inspected by one of the Practices Veterinary Surgeons. To comply with the current RCVS regulations we cannot supply medication or prescription without first seeing the animal(s).

The policy of this Practice is to re-assess any animal requiring repeat prescriptions every 3 - 6 months so therefore your animal must be seen.

We ask that you give us 24hrs notice if possible when ordering repeat prescription either for collection from the practice or to be posted.

All drugs must be approved by one of the Veterinary Surgeons before our Staff are authorised to issue them to you and in some cases, we may have to order the drugs into stock so please allow enough time.
Small Animal Clients – All drugs have to be paid for at time of collection.

TREATMENT

Subject to our professional duties as Veterinary Surgeons, we reserve the right to make final decisions on treatment.
We retain the responsibility for radiographs/ultrasound scans/animal history but at your request these can be forwarded to another Veterinary Practice.

DATA PROTECTION

We promise to use client details only for the purpose of our business. We will not pass any details to third parties, without your permission. We aim to maintain your details correctly on our database, and you the client, must provide us with correct and updated personal information to allow us to provide our services to you. These include name, full address/change of address, contact details landline/mobile, animal details etc.

PREVIOUS MEDICAL HISTORY

By registering as a client – Williams Veterinary Surgeons has permission to contact your previous vet(s) for any relevant Medical History.

VARIATION IN TERMS

No addition or variation of these conditions will bind the Practice unless specifically agreed in writing by the Williams Veterinary Surgeons. Additionally no agent or person employed by or under contract with the Practice has the authority to alter or vary these terms and conditions in any way.

Terms and Conditions may be revised from time to time and will be posted on the web site.